ONLINE STORE REGULATIONS

1. These Regulations (hereinafter referred to as the "Regulations") define the general terms, conditions and terms of use of the Vena Uniformy online store operating at www.venauniformy.pl (hereinafter referred to as the "Store").

2. The Regulations are the regulations referred to in Article 8 of the Act of 18 July 2002 on the provision of services by electronic means (hereinafter referred to as the "Act on the provision of services by electronic means").

3. The online store is owned by Magdalena Mieszała, conducting business activity under the name: Vena Magdalena Mieszała with its registered office in Wrocław, ul. Legnicka 49 ca/premises 14, entered into the Central Register of Information on Business Activity, Tax Identification Number (NIP): 894-254-25-67, National Business Registry Number (REGON): 020787415 (hereinafter referred to as the "Seller").

4. Contact with the seller  is possible using:

a) e-mail - at: info@venauniformy.pl

b) by traditional mail - at the address: 54-203 Wrocław, Legnicka 49ca/lokal 14

c) by phone - call 535 888 215

5. As part of its activities, the Seller:

a) sells Goods that may be purchased by Buyers;

b) provides the Account Service to Users;

c) provides the Newsletter to Subscribers.

6. Information about the Goods available in the Store, in particular their descriptions, technical and functional parameters and prices, constitute an invitation to conclude a Sales Agreement within the meaning of Art. 71 of the Act of 23 April 1964, the Civil Code (hereinafter referred to as the "Civil Code").

7. Before using the Store, the Customer is obliged to read the Regulations and the Privacy Policy.

1. Working days - means days of the week from Monday to Friday, excluding public holidays within the meaning of the provisions of the Act of 18 January 1951 on public holidays.

2. Customer - User, Buyer or Subscriber.

3. Civil Code - the term defined in § 1 section 6 of the Regulations;

4. Consumer - a natural person who concludes a legal transaction with the Seller that is not directly related to his or her business or professional activity;

5. Account - a panel created in the Store's IT system, enabling the User to use its functionalities, in particular the purchase of Goods;

6. Buyer - a person who is a Consumer, Entrepreneur or Entrepreneur with Consumer rights, who has concluded a Sales Agreement with the Seller or has taken steps to conclude it;

7. Newsletter - digital content within the meaning of the provisions of the Consumer Rights Act, containing commercial information regarding the Seller's current activities, including information about new products and promotions available in the Store;

8. Non-compliance - means:

non-compliance of the Goods with the Sales Agreement (the criteria for assessing the compliance of the Goods with the Sales Agreement are specified in Art. 43b sec. 1-2 of the Consumer Rights Act) or

a) non-compliance of the Subject of the digital provision with the Agreement regarding its supply (the criteria for assessing the compliance of the Subject of the digital provision with the Agreement regarding its supply are specified in Art. 43k sec. 1-2 of the Act on Consumer Rights);

9. Privacy Policy - a document containing information on the processing of Customers' personal data by the Seller;

10. Subject of digital provision - Account Service or Newsletter;

11. Entrepreneur - a natural person, a legal person or an organizational unit without legal personality, to which special provisions grant legal capacity, conducting business or professional activity on its own behalf;

12. Entrepreneur with Consumer Rights - a natural person conducting business or professional activity on their own behalf, who has concluded an Agreement with the Seller directly related to their business activity, but which is not of a professional nature for that person, resulting in particular from the subject of the business activity performed by them;

13. Regulations - the term defined in § 1 section 1 of the Regulations;

14. Seller - term defined in § 1 section 3 of the Regulations;

15. Subscriber - a person who is a Consumer, Entrepreneur or Entrepreneur with Consumer rights, who has concluded an Agreement with the Seller for the provision of the Newsletter or has taken steps to conclude it

16. Goods - a movable item available in the Store within the meaning of the provisions of the Civil Code, which may be purchased by the Buyer, in particular clothing products;

17. Agreement - Agreement for the provision of the Account Service, Sales Agreement or Agreement for the provision of the Newsletter; 

18. Newsletter delivery agreement - an agreement for the delivery of digital content within the meaning of the provisions of the Consumer Rights Act, under which the Seller undertakes to provide the Subscriber with the Newsletter free of charge for an indefinite period, and the Subscriber undertakes to provide the Seller with personal data;

19. Agreement for the provision of the Account service - an agreement for the provision of a digital service within the meaning of the Consumer Rights Act, under which the Seller undertakes to provide the Account Service to the User free of charge for an indefinite period, and the User undertakes to provide the Seller with personal data;

20. Sales Agreement - a sales agreement within the meaning of the provisions of the Civil Code, under which the Seller undertakes to transfer ownership of the Goods to the Buyer and deliver the Goods to him, and the Buyer undertakes to collect the Goods and pay the price to the Seller;

21. Account service - a digital service within the meaning of the provisions of the Consumer Rights Act, consisting in the creation and maintenance of an Account by the Seller for the User;

22. Consumer Rights Act - Act of 30 May 2014 on consumer rights;

23. Act on the provision of services by electronic means - the term defined in § 1 section 2 of the Regulations;

24. User - a person who is a Consumer, Entrepreneur or Entrepreneur with Consumer rights, who has concluded an Agreement for the provision of the Account Service with the Seller or has taken steps to conclude it;

25. Order - term defined in § 6 section 4 of the Regulations.

1. In order for Customers to properly use the Store, it is necessary to:

• connection to the Internet;
• having devices that enable the use of Internet resources;
• using a web browser that enables the display of hypertext documents on the device screen, linked on the Internet via a web service and supporting the JavaScript programming language, and also accepting cookies;
• having an active e-mail account.

2. Customers are prohibited from using viruses, bots, worms or other computer codes, files or programs (in particular scripts and applications automating processes or other codes, files or tools) within the Store.

3. The Seller informs that it uses cryptographic protection of electronic transfer and digital content by applying appropriate logical, organizational and technical measures, in particular to prevent third parties from accessing data, including through SSL encryption, the use of access passwords and anti-virus or anti-unwanted software programs.

4. The Seller advises that despite the security measures referred to in paragraph 3 above, the use of the Internet and services provided electronically may be at risk from malicious software entering the Customer's IT system and device, or from third parties gaining access to data stored on that device. To minimize this risk, the Seller recommends using antivirus software or other online identification protection measures.

§ 4.

Rules for using the Store 

1. The Customer is obliged to use the Store in a manner consistent with the provisions of generally applicable law, the provisions of the Regulations, and good manners.

2. The Customer is prohibited from providing illegal content.

3. The prices of Goods available in the Store are expressed in Polish zloty (PLN) and constitute a gross value (they include all mandatory price components, including VAT due).

4. The Buyer may purchase Goods either after creating an Account or without one. If an Account is created, the Buyer must log in to it before beginning purchases.

1. In order to conclude the Agreement for the provision of the Account Service, the User should perform the following actions:

• go to the Store's website and then click on the "create an account" tab,
• In the form that appears, enter the following data:

                a) name and surname;

                b) e-mail address;

               c) the password for the Account created by the User;

• it is mandatory to check the checkbox next to the declaration of having read the Regulations and the Privacy Policy and accepting their provisions;           
• optionally - check the checkbox next to the declaration of consent to receiving the Newsletter;
• click "create account".

2. By clicking the "create an account" option, the User is deemed to have concluded the Agreement for the provision of the Account Service.

3. The User gains access to the Account immediately after clicking the "create account" option.

4. After creating an account, the User may supplement the mandatory data stored therein with the following optional data:

a) telephone number;

b) residential/business address (street, house number, apartment number, city, postal code, country);

5. Using the Account, the User may, in particular:

a) store your personal data;

b) place Orders and view placed Orders

6. The Seller informs and the User acknowledges that maintaining the Account Service in compliance with the Account Service Provision Agreement does not require the User to install any updates thereto. 

7. If the User is not granted access to the Account immediately after concluding the Account Service Agreement, the User requests the Seller to immediately provide access to the Account. The request referred to in the preceding sentence may be sent via email to the address indicated in § 1, section 4, item 1 of the Regulations. If the Seller does not grant the User access to the Account immediately after receiving the request referred to in the preceding sentence, the User may withdraw from the Account Service Agreement.

8. Notwithstanding the provisions of paragraph 7 above, if the User is not granted access to the Account, the User may withdraw from the Agreement for the provision of the Account Service without requesting the Seller to grant access to the Account if at least one of the cases indicated in Article 43j paragraph 5 of the Act on Consumer Rights occurs. 

9. Notwithstanding the provisions of paragraphs 7-8 above, the User may terminate the Account Service Agreement at any time and without giving any reason with immediate effect. Furthermore, pursuant to Article 27 et seq. of the Consumer Rights Act, the User may withdraw from the Account Service Agreement without giving any reason within 14 (fourteen) days of its conclusion.

10. Withdrawal from the Account Service Agreement or its termination, regardless of the basis for such action, shall occur by the User submitting to the Seller a declaration of withdrawal from or termination of the Account Service Agreement. The declaration referred to in the preceding sentence may be sent via email to the address indicated in § 1, section 4, item 1 of the Terms and Conditions. The Seller shall delete the Account immediately upon receipt of the declaration referred to in the preceding sentence.

11. If the User uses the Account in a manner inconsistent with generally applicable law, the provisions of the Terms and Conditions, or good practice, or if the User provides illegal content, the Seller may block the Account, which is equivalent to terminating the Account Service Agreement with a notice period of 7 (seven) days. After the notice period specified in the preceding sentence, the Account will be permanently deleted.

12. Blocking or deleting the Account does not affect the execution of Sales Agreements and Newsletter Delivery Agreements concluded by the User before blocking or deleting the Account.

1. In order to conclude a Sales Agreement, the Buyer should perform the following steps:

1) enter the Store's website;

2) go to the tab of the selected Product and click the "add to cart" option;

3) go to the "basket" tab and click "checkout";

4) in the form displayed, enter or select the following data:

  a) name and surname;

b) e-mail address;

  c) telephone number;

d) residential/business address (street, house number, apartment number, city, postal code, country);

                   e) delivery address (if different from the residential/business address);

                  f) optionally - company name and Tax Identification Number (if the Buyer is an Entrepreneur or an Entrepreneur with Consumer rights);

g) method of payment;

h) delivery method.

5) it is mandatory to check the checkbox next to the declaration of having read the Regulations and the Privacy Policy and accepting their provisions;

6) optional - check the checkbox next to the declaration of consent to receive the Newsletter;

7) click the "I am ordering with an obligation to pay" option and then pay for the Goods using the selected payment method.

2. The Buyer may choose one of the following methods of delivery of the Goods:

1) GLS courier shipment;

2) Inpost courier delivery;

3) delivery to the selected Inpost parcel locker;

4) personal collection at: Wrocław, Legnicka 49ca/lokal 14 (Monday - Friday 9:00 a.m. - 4:30 p.m.)

3. The Buyer may pay for the goods:

1) by bank transfer to the Seller's bank account;

2) by transfer using the PayU payment system;

3) cash upon receipt of the Goods delivered by courier;

4) in cash or by payment card upon personal collection of the Goods.

4. By clicking the "I order with an obligation to pay" option, the Buyer is deemed to have submitted an offer to purchase the selected Goods (hereinafter referred to as the "Order").

5. After placing the Order, the Buyer receives confirmation of its submission to the e-mail address provided by him.

6. If the Order cannot be fulfilled, the Seller will notify the Buyer via email sent to the email address provided by the Buyer. In the case referred to in the preceding sentence, no Sales Agreement is concluded between the Seller and the Buyer. If the Order referred to in this paragraph 6 has already been paid for by the Buyer, the Seller will immediately refund all payments made by the Buyer.

7. If the Order is submitted for fulfillment, the Seller will notify the Buyer via email sent to the email address provided by the Buyer. Upon receipt by the Buyer of the email referred to in the preceding sentence, a Sales Agreement is concluded between the Seller and the Buyer.

8. If the placed Order, for which the Buyer selected the option to pay for the Goods before their delivery, is not paid within 3 ([three]) Business Days from the date of its placement, the Seller has the right to withdraw from the Sales Agreement and cancel the Order within 7 (seven) days from the date of the unsuccessful expiry of the payment deadline. Withdrawal from the Sales Agreement and cancellation of the Order shall be effected by the Seller sending an appropriate statement to the email address provided by the Buyer.

1. If the Buyer has chosen the option of collecting the Goods in person, he or she may collect them at the following address: Wrocław, Legnicka 49ca/lokal 14 within 7 ([seven]) days from the date of receipt of the message from the Seller confirming that the Goods are ready for collection. 

9. If the Buyer fails to collect the Goods within the time specified in paragraph 1 above, the Seller has the right to withdraw from the Sales Agreement within 7 (seven) days from the date of ineffective expiry of the deadline for collecting the Goods. Withdrawal from the Sales Agreement and cancellation of the Order shall be effected by the Seller sending an appropriate statement to the email address provided by the Buyer. If the Buyer paid for the Goods before the Seller withdraws from the Sales Agreement, the Seller shall refund all payments made by the Buyer immediately after withdrawal from the Sales Agreement. 

2. The Seller delivers Goods to addresses located in the territory of the Republic of Poland/European Union/selected countries.

3. If the Goods are shipped to countries outside the European Union, the Buyer is responsible for customs duties. Detailed information on the amount of applicable duties can be found on the Integrated Tariff of the European Communities (TARIC) website, which contains the current rates (https://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp?Lang=pl&redirectionDate=20110310).

4. The costs of shipping the Goods are covered by the Buyer, who pays them simultaneously with the payment of the price for the Goods.

5. The Goods are shipped within 7 Business Days from the date of:

1) payment for the Goods is credited to the Seller's bank account - if the Buyer pays the price for the Goods before their delivery;

2) the Buyer receiving a message about the Order being transferred for execution - if the Buyer chooses the option to pay for the Goods upon delivery.

6. The Seller is obliged to deliver to the Buyer the Goods in accordance with the Sales Agreement relating thereto.

7. The goods delivered to the Buyer should be in intact condition.

8. If the Goods are delivered by courier, the Buyer should inspect the Goods in their presence. If the Goods are damaged, the Buyer should complete a damage report and contact the Seller.

1. The provisions of this § 8 apply only to the Buyer who is a Consumer or an Entrepreneur with Consumer rights. 

2. The Buyer has the right to withdraw from the Sales Agreement without giving any reason within 14 (fourteen) days from the date of receipt of the Goods by him or a third party indicated by the Buyer who is not the carrier.

3. The Buyer exercises the right to withdraw from the Sales Agreement by submitting a declaration of withdrawal from the Sales Agreement (hereinafter referred to as the "Declaration") to the Seller. To meet the deadline for withdrawal from the Sales Agreement, it is sufficient to send the Declaration before the expiry of the period referred to in paragraph 2 above.

4. The Declaration may be submitted by the Buyer in any form, in particular on the form constituting Annex 2 to the Consumer Rights Act. However, in order to facilitate the exercise of the right to withdraw from the Sales Agreement, the Seller recommends submitting the Declaration in the manner indicated in paragraphs 5-8 below.

5. the buyer may submit a Declaration in the form of:

1) electronic;

2) paper.

6. If the Declaration is selected in electronic form, the Buyer should send an e-mail to the address indicated in § 1 section 4 point 1 of the Regulations containing the following elements:

a) name and surname of the Buyer;

b) e-mail address;

c) an express declaration of withdrawal from the Sales Agreement;

d) indication of the Goods to which the withdrawal from the Sales Agreement applies;

e) order number;

f) date of placing the Order;

g) PKD codes of the business activity conducted by the buyer (if the buyer is an entrepreneur with consumer rights).

7. If the Declaration is selected in paper form, the Buyer should print and complete the form constituting Annex No. 1 to the Regulations and then send it together with the Goods to the address indicated in section 10 below. 

8. The Seller shall send the Buyer confirmation of receipt of the Declaration immediately after its receipt, via e-mail. 

9. In the event of exercising the right to withdraw from the Sales Agreement, the Buyer must return the Goods to the Seller within 14 (fourteen) days of withdrawing from the Sales Agreement. To meet the deadline referred to in the preceding sentence, it is sufficient to return the Goods before its expiry.

10. Standard Goods should be returned to the following address:

11. The Buyer bears the direct costs of returning the Goods.

12. Refunds of payments made by the Buyer will be made upon receipt by the Seller of the returned Goods or upon receipt of proof of their return by the Buyer, whichever comes first. Refunds will be made using the same payment method used by the Buyer in the original transaction, unless the Buyer expressly agrees otherwise. The Buyer will not be responsible for any costs associated with the refund.

13. The Buyer is liable for any reduction in the value of the Goods resulting from their use in a manner other than necessary to establish the nature, characteristics and functioning of the Goods. 

14. The Buyer does not have the right to withdraw from the Sales Agreement if:

1) The Goods are non-prefabricated items, manufactured according to the Buyer’s specifications or intended to meet his individual needs;

2) The goods are items delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery.

1. Pursuant to Article 558 § 1 of the Civil Code, the Seller's liability under warranty towards Buyers who are Entrepreneurs is excluded. The further provisions of this § 9 apply exclusively to:

1) a Buyer who is a Consumer or an Entrepreneur with Consumer rights;

2) Non-conformity of the Goods with the Sales Agreement.

2. The Goods delivered to the Buyer by the Seller must be consistent with the Sales Agreement. 

3. The Seller is liable for any Non-Conformity existing at the time of delivery of the Goods to the Buyer and revealed within 2 (two) years from that time, unless the expiry date of the Goods is longer.

4. If a Non-Conformity is discovered, the Buyer has the rights specified in Article 43d et seq. of the Consumer Rights Act. The Buyer's rights specified in the preceding sentence shall be exercised in accordance with the provisions of the Consumer Rights Act and the provisions of this § 9.

5. In the event of a Non-Conformity being discovered, the Buyer may submit a complaint containing a request:

1) repair of the Goods or

2) replacement of the Goods.

6. Complaints are submitted via e-mail to the address indicated in § 1 section 4 point 1 of the Regulations.

7. The complaint should include:

• name and surname of the Buyer;
• e-mail address;
• Order number;
• date of delivery of the Goods;
• description of the Non-Conformity discovered;
• request for repair or replacement of the Goods

8. If the Seller receives a request:

• repair of the Goods – the Seller is entitled to replace the Goods;
• replacement of the Goods – the Seller is entitled to repair the Goods;

– if the method chosen by the Buyer to bring the Goods into compliance with the Sales Agreement is impossible or would require the Seller to incur excessive costs.

9. If both replacement and repair of the Goods are impossible or would require excessive costs on the part of the Seller, the Seller may refuse to bring the Goods into compliance with the Sales Agreement. 

10. After considering the complaint, the Seller provides the Buyer with a response to the complaint, in which:

• acknowledges the complaint and indicates the planned date for fulfilling the Buyer's request;
• acknowledges the complaint and informs the Buyer about the Seller exercising the right referred to in paragraph 8 above;
• refuses to bring the Goods into compliance with the Sales Agreement for the reasons indicated in paragraph 9 above;
• rejects the complaint due to its unfounded nature.

11. The Seller shall respond to the complaint via e-mail within 14 (fourteen) days of its receipt.

12. In the cases indicated in paragraph 10 points 1-2 above, the Seller, at its own expense, will bring the Goods into conformity with the Sales Agreement within a reasonable time from the receipt of the complaint and without undue inconvenience to the Buyer, taking into account the specific nature of the Goods and the purpose for which the Buyer purchased them. The Seller will indicate the planned date for bringing the Goods into conformity with the Sales Agreement in its response to the complaint.

13. The Buyer provides the Seller with the Goods subject to repair or replacement. The Seller collects the Goods from the Buyer at its own expense.

14. The Buyer is not obliged to pay for normal use of the Goods that were subsequently replaced.

15. In the event of a Non-Conformity being discovered, the Buyer may submit to the Seller a declaration of price reduction or withdrawal from the Contract when:

• The Seller refused to bring the Goods into compliance with the Sales Agreement for the reasons indicated in paragraph 9 above;
• The Seller has not brought the Goods into compliance with the Sales Agreement in accordance with paragraphs 12-13 above;
• The non-conformity persists even though the Seller has attempted to bring the Goods into compliance with the Sales Agreement;
• The non-conformity is so significant that it justifies withdrawal from the Sales Agreement without prior request from the Seller to bring the Goods into conformity with the Sales Agreement;
• it is clear from the Seller's statement or circumstances that the Seller will not bring the Goods into compliance with the Sales Agreement within a reasonable time or without excessive inconvenience to the Buyer.

16. A declaration of price reduction or withdrawal from the Sales Agreement may be submitted via e-mail to the address indicated in § 1 section 4 item 1 of the Regulations.

17. The declaration of price reduction or withdrawal from the Sales Agreement should include:

• name and surname of the Buyer;
• e-mail address;
• Order number;
• date of delivery of the Goods;
• description of the Non-Conformity discovered;
• indication of the reason for submitting the declaration, selected from among the reasons indicated in paragraph 15 above;
• a declaration of a reduction in the price of the Goods, together with an indication of the reduced price of the Goods, or a declaration of withdrawal from the Sales Agreement.

18. The reduced price must be in proportion to the price resulting from the Sales Agreement in such a way that the value of the Goods that are inconsistent with the Sales Agreement is in proportion to the value of the Goods that are consistent with the Sales Agreement. The Seller shall refund to the Buyer any amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 (fourteen) days from the date of receipt of the price reduction notice.

19. The Buyer may not withdraw from the Sales Agreement if the Non-Conformity is immaterial. 

20. In the event of withdrawal from the Sales Agreement, the Buyer shall immediately return the Goods to the Seller at the Seller's expense. The Goods should be returned to the following address:

21. The Seller will refund the price of the Goods to the Buyer immediately, no later than 14 (fourteen) days from the date of receipt of the Goods or proof of their return, whichever comes first. The refund will be made using the same payment method that the Buyer used in the original transaction, unless the Buyer expressly agrees to a different refund method that does not incur any costs for them.

1. In order to conclude the Newsletter Delivery Agreement, the Subscriber should perform the following actions:

• enter the Store's website;
• enter your e-mail address in the form on the Store's website;
• it is mandatory to check the checkbox next to the declaration of consent to receiving the Newsletter, reading the Regulations and Privacy Policy and accepting their provisions;
• click "Join".

2. Clicking the "Join" option is equivalent to the Subscriber concluding the Newsletter Delivery Agreement. 

3. The Newsletter Agreement may also be concluded by the User by checking the checkbox next to the declaration of consent to receive the Newsletter when concluding the Account Service Agreement or Sales Agreement. In such a case, the Newsletter Agreement is concluded at the time of concluding the Account Service Agreement or Sales Agreement.

4. The Newsletter delivery agreement is concluded for an indefinite period.

5. The Seller informs and the Subscriber acknowledges that:

• The newsletter is not subject to updating;
• the frequency and deadlines for delivering Newsletters are not predetermined and depend on the current situation of the Seller

6. The Newsletter is delivered via e-mail to the e-mail address provided by the Subscriber.

7. The Subscriber may terminate the Newsletter Agreement with immediate effect at any time and without giving any reason. Furthermore, pursuant to Article 27 et seq. of the Consumer Rights Act, the Subscriber who is a Consumer or an Entrepreneur with Consumer rights may withdraw from the Newsletter Agreement without giving any reason, within 14 (fourteen) days of its conclusion.

8. Withdrawal from the Newsletter Agreement or its termination, regardless of the basis for such action, requires the Subscriber to submit an appropriate declaration to the Seller. The declaration referred to in the preceding sentence may be submitted by:

• the Subscriber clicking on the link enabling unsubscription from the Newsletter, which is sent with each Newsletter; 
• the Subscriber sending the Seller a declaration of withdrawal from the Newsletter Delivery Agreement or its termination by e-mail.

9. The Seller shall suspend the delivery of the Newsletter to the Subscriber immediately after the Subscriber performs one of the actions indicated in section 8 above.

1. The provisions of this § 11 apply exclusively to:

Customers who are:

• Users or Subscribers, unless a specific provision of the Regulations applies only to one of these persons, and
• Consumers or Entrepreneurs with Consumer Rights;
• Agreements for the provision of the Account Service and Agreements for the provision of the Newsletter, unless a specific provision of the Regulations applies only to one of these Agreements;
• Non-compliance of the Account Service with the Account Service Agreement and Non-compliance of the Newsletter with the Newsletter Agreement.

2. The Digital Item delivered to the Customer by the Seller must be consistent with the Agreement regarding its delivery:

• at the time of its delivery – in the event that the Digital Performance Item is delivered once or in parts;
• throughout the entire period of delivery of a given Digital Performance Item – in the event that the Digital Performance Item is delivered continuously.

3. The Seller is liable for Non-Conformity:

• existing at the time of delivery of the Digital Performance Item and disclosed within 2 (two) years from that time - in the case where the Digital Performance Item is delivered on a one-off basis or in parts;
• disclosed during the period of delivery of a given Digital Performance Item - in the event that the Digital Performance Item is delivered continuously.

4. In the event of a Non-Conformity being discovered, the Customer may submit a complaint containing a request to bring the Digital Performance Item into compliance with the Agreement regarding its delivery.

5. The complaint is submitted via e-mail to the address indicated in § 1 section 4 point 1 of the Regulations.

6. The complaint should include:

• Customer's name and surname;
• e-mail address;
• description of the Non-Conformity discovered;
• a request to bring the Digital Performance Item into compliance with the Agreement regarding its supply.

7. The Seller may refuse to bring the Digital Subject Matter into compliance with the Agreement regarding its delivery if this is impossible or would require the Seller to incur excessive costs.

8. After considering the complaint, the Seller provides the Customer with a response to the complaint, in which:

• acknowledges the complaint and indicates the planned date for bringing the Digital Subject into compliance with the Agreement regarding its provision;
• refuses to bring the Digital Subject into compliance with the Agreement regarding its supply for the reasons indicated in section 7 above;
• rejects the complaint due to its unfounded nature.

9. The Seller shall respond to the complaint via e-mail within 14 (fourteen) days of its receipt.

10. If the complaint is accepted, the Seller will, at its own expense, bring the Digital Item into compliance with the Agreement regarding its supply within a reasonable time from the receipt of the complaint and without undue inconvenience to the Customer, taking into account the nature of the Digital Item and the purpose for which it is being used. The Seller will indicate the planned date for bringing the Digital Item into compliance with the Agreement regarding its supply in its response to the complaint. 

11. In the event of a Non-Conformity being discovered, the Customer may submit to the Seller a declaration of withdrawal from the Contract when:

• bringing the Digital Subject Matter into compliance with the Agreement regarding its provision is impossible or requires excessive costs;
• The Seller has not brought the Digital Item into compliance with the Agreement regarding its supply in accordance with section 10 above;
• The non-conformity persists even though the Seller has attempted to bring the Digital Item into compliance with the Agreement regarding its supply;
• The non-conformity is so significant that it justifies withdrawal from the Agreement regarding the supply of a given Digital Item without first requesting the Seller to bring the Digital Item into compliance with the Agreement regarding its supply;
• it is clear from the Seller's statement or circumstances that the Seller will not bring the Digital Item into compliance with the Agreement regarding its delivery within a reasonable time or without excessive inconvenience to the Customer.

12. The declaration of withdrawal from the Agreement may be submitted via e-mail to the address indicated in § 1 section 4 point 1 of the Regulations.

13. The declaration of withdrawal from the Agreement should include:

• Customer's name and surname;
• e-mail address;
• date of delivery of the Digital Performance Item;
• description of the Non-Conformity discovered;
• indication of the reason for submitting the declaration, selected from the reasons indicated in paragraph 11 above;
• declaration of withdrawal from the Agreement.

14. If the User withdraws from the Agreement for the provision of the Account Service, the Seller shall delete the Account immediately after receiving the declaration of withdrawal from the Agreement for the provision of the Account Service.

15. If the Subscriber withdraws from the Newsletter Delivery Agreement, the Seller shall suspend the delivery of the Newsletter immediately after receiving the declaration of withdrawal from the Newsletter Delivery Agreement.

16. Pursuant to Article 34, paragraph 1a of the Act on Consumer Rights, in the event of the Customer withdrawing from the Agreement regarding the supply of a Digital Item, the Buyer is obliged to cease using this Digital Item and making it available to third parties.

1. All components of the Store, in particular:

• name of the Store;
• Store logo;
• photos and descriptions of the Goods;
• the principles of operation of the Store's website, all its graphic elements, interface, software, source code and databases

- are subject to legal protection under the provisions of the Act of 4 February 1994 on Copyright and Related Rights, the Act of 30 June 2000 - Industrial Property Law, the Act of 16 April 1993 on Combating Unfair Competition and other generally applicable provisions of law, including the provisions of European Union law.

2. Any use of the Seller's intellectual property without his prior, express consent is prohibited.

Information on the processing of personal data by the Seller can be found in the Privacy Policy available at: Privacy Policy

1. The provisions of this § 15 apply only to Customers who are Consumers.

2. The customer has the option of using out-of-court complaint and claim settlement methods.

3. Detailed information regarding the Customer's ability to use out-of-court complaint and claim settlement methods and the rules for accessing these procedures are available at the offices and on the websites of: 

• district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection;
• Provincial Inspectorates of the Trade Inspection;
• Office of Competition and Consumer Protection.

4. The Customer may also use the online dispute resolution (ODR) platform available at: http://ec.europa.eu/consumers/odr/.

1. The Seller may change the Account Service in the event of:

• the need to adapt the Account Service to newly developed devices or software used by Users to use the Account Service;
• the Seller decides to improve the Account Service by adding new functionalities or modifying existing functionalities;
• legal obligation to make changes, including the obligation to adapt the Account Service to the current legal status.

2. Changing the Account Service may not involve any costs for the User.

3. The Seller informs Users of any changes to the Account Service by posting a message on the Account informing them of the changes. Information about the changes may also be sent to Users via email.

4. If a change to the Account Service will significantly and negatively affect the User's access to the Account Service, the Seller is obliged to inform the User about:

• the properties and date of the change and
• the User's right to terminate the Agreement for the provision of the Account Service with immediate effect within 30 (thirty) days of making the change.

5. The Seller shall send the information referred to in paragraph 4 above to Users via e-mail, no later than 7 (seven) days before the change is made.

6. Termination of the Account Service Agreement by the User pursuant to paragraph 4 point 2 above shall be effected by submitting to the Seller a declaration of termination of the Account Service Agreement. The declaration referred to in the preceding sentence may be sent via email to the address indicated in § 1 paragraph 4 point 1 of the Regulations. The Seller shall delete the Account immediately upon receipt of the declaration referred to in the preceding sentence.

1. The Seller may make changes to the Regulations in the event of:

• changes in the Seller's scope of business;
• the Seller begins to provide new services, modifies services already provided or discontinues their provision;
• making technical modifications to the Store that require adapting the provisions of the Regulations to them;
• legal obligation to make changes, including the obligation to adapt the Regulations to the current legal status

2. Customers will be notified of any changes to the Terms and Conditions by publishing the amended version on the Store's website at least 7 (seven) days before the changes come into effect. Within the timeframe referred to in the preceding sentence, the amended version of the Terms and Conditions will be sent to Users and Subscribers by email.

3. The provisions of the then applicable Regulations shall apply to Sales Agreements concluded before the date of entry into force of the new Regulations.

4. A User or Subscriber who does not agree to the changes to the Terms and Conditions may terminate the Account Service Agreement or the Newsletter Agreement with immediate effect until the changes to the Terms and Conditions come into effect. Failure to terminate the Agreement will be deemed consent to the changes to the Terms and Conditions.

5. Termination of the Account Service Agreement or Newsletter Agreement shall occur by the User or Subscriber submitting a notice of termination to the Seller. The notice referred to in the preceding sentence may be sent via email to the address indicated in § 1, section 4, item 1 of the Regulations.

6. Immediately after receiving the declaration referred to in paragraph 5 above, the Seller shall delete the Account or suspend the delivery of the Newsletter.

1. Annex No. 1 - Declaration of withdrawal from the Sales Agreement is part of the Regulations.

2. The Seller, upon being notified of a potential infringement, shall take immediate action to remove the content causing the infringement from the Store Website.

3. The Regulations enter into force on December 30, 2022.